Data Center Technician

Our client is searching for a Data Center Technician for providing physical and technical support on a 24 x 7 x 365 rotational basis. Candidates must be able to demonstrate the ability to represent the Company during interactions with customers and internal resources in a calm and professional manner.

Key Responsibilities:

• Timely resolution and/or escalation of customer issues
• Maintain a level of professionalism while engaging with customers
• Troubleshoot and document technical issues using ticketing system
• Follow Support processes and procedures
• Assist in Facility Operations
• Complete Facility Rounds
• Secure receipt and shipping of packages
• General data center upkeep
• Participate in Facility Training Programs
• Work with Market Facility Operations Engineer on daily data center management
• Assist and/or complete physical and logical installations
• Update all relevant and required documentation
• Manage assigned workflow tasks in order to provide timely turnaround to customers

Requirements:

• AA, BS, or High School Diploma and actively pursuing and advanced degree in the technology field
• Familiarity with various server, application, and network technologies including:
  • Remote Desktop, SSH, Console Access
  • Microsoft Server Technologies (IIS, SQL, Exchange, etc…)
  • VMWare and/or other virtualization technologies
  • Linux (or other *nix platforms)
  • VLAN’s, ACL’s, IP subnets
  • SNMP
• Excellent people and proactive communications skills
• Experience with ticket documentation system preferred
• Strong attention to detail, and a capacity to follow procedures