Available positions

Data Center Technician

Friday, January 23rd, 2015


Our client is searching for a Data Center Technician for providing physical and technical support on a 24 x 7 x 365 rotational basis. Candidates must be able to demonstrate the ability to represent the Company during interactions with customers and internal resources in a calm and professional manner.

Key Responsibilities:

  • Timely resolution and/or escalation of customer issues
  • Maintain a level of professionalism while engaging with customers
  • Troubleshoot and document technical issues using ticketing system
  • Follow Support processes and procedures
  • Assist in Facility Operations
  • Complete Facility Rounds
  • Secure receipt and shipping of packages
  • General data center upkeep
  • Participate in Facility Training Programs
  • Work with Market Facility Operations Engineer on daily data center management
  • Assist and/or complete physical and logical installations
  • Update all relevant and required documentation
  • Manage assigned workflow tasks in order to provide timely turnaround to customers

Requirements:

  • AA, BS, or High School Diploma and actively pursuing and advanced degree in the technology field
  • Familiarity with various server, application, and network technologies including:
    • Remote Desktop, SSH, Console Access
    • Microsoft Server Technologies (IIS, SQL, Exchange, etc…)
    • VMWare and/or other virtualization technologies
    • Linux (or other *nix platforms)
    • VLAN’s, ACL’s, IP subnets
    • SNMP
  • Excellent people and proactive communications skills
  • Experience with ticket documentation system preferred
  • Strong attention to detail, and a capacity to follow procedures
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