Our client is searching for a Data Center Technician for providing physical and technical support on a 24 x 7 x 365 rotational basis. Candidates must be able to demonstrate the ability to represent the Company during interactions with customers and internal resources in a calm and professional manner.
Key Responsibilities:
- Timely resolution and/or escalation of customer issues
- Maintain a level of professionalism while engaging with customers
- Troubleshoot and document technical issues using ticketing system
- Follow Support processes and procedures
- Assist in Facility Operations
- Complete Facility Rounds
- Secure receipt and shipping of packages
- General data center upkeep
- Participate in Facility Training Programs
- Work with Market Facility Operations Engineer on daily data center management
- Assist and/or complete physical and logical installations
- Update all relevant and required documentation
- Manage assigned workflow tasks in order to provide timely turnaround to customers
Requirements:
- AA, BS, or High School Diploma and actively pursuing and advanced degree in the technology field
- Familiarity with various server, application, and network technologies including:
- Remote Desktop, SSH, Console Access
- Microsoft Server Technologies (IIS, SQL, Exchange, etc…)
- VMWare and/or other virtualization technologies
- Linux (or other *nix platforms)
- VLAN’s, ACL’s, IP subnets
- SNMP
- Excellent people and proactive communications skills
- Experience with ticket documentation system preferred
- Strong attention to detail, and a capacity to follow procedures